At The Local Doctor we are a private billing practice and payment is required at the time of your consultation.
If you are a pensioner, concession card/health care card holder or child under 16 please call reception on (03) 8373 4646 to find out if you will be bulk billed.
Common fees are listed below along with the Medicare rebate and what the out of pocket expense is. Our receptionists can process your Medicare rebate at the time of payment on the spot or process it through Medicare automatically into your nominated bank account within 48 hours. You need to register your nominated bank account with Medicare directly. Please ask reception if you need any assistance with this or if you require further information. We are a no cash clinic, please use your EFTPOS card.
Please note that you will require a current and valid Medicare card to claim a rebate. Patients without a valid Medicare card will be required to pay the account in full before the consultation.
Appointments can be made by:
- Calling 03 8373 4646 during our opening hours;
- Online at any time, visit www.thelocaldoctor.com.au and follow the prompts.
Please make a separate appointment for each person that requires a consultation, even if you are seeing the same doctor.
Urgent appointments are available if you are ill or injured on the day. Our nurses will
speak with you about your needs and organise a suitable appointment for you.
If you or a family member requires an interpreter service we can organise this for you. Please make us aware when booking your appointment. For further information
please see the Interpreter Services section below.
Important notes on appointments:
- Please advise our reception staff of the type of appointment you require.
- A deposit needs to be paid at the time of booking a procedure.
- Please ensure you tell your doctor if you are likely to reach the medicare threshold this calendar year.
- Truck/taxi, insurance, and employment medicals cannot be claimed from Medicare.
Please advise reception if you require one of these services as you will also need to be booked in with the nurse, and if an excision is required the treatment room needs to be booked.
Our receptionists will advise you of the deposit required to book a procedure. The deposit secures your booking and is non-refundable. You can transfer your booking to another day or time up to 24 hours before your appointment. Within 24 hours of your booking, if you need to change your appointment day or time, you will lose your deposit and need to pay another one to rebook your appointment.
It is very important that you book an appointment with your doctor to discuss results of investigations you may have been asked to undertake. A “normal” result does not necessarily mean nothing is wrong. Not all problems will show up in your results and further assessment may be needed.
The only exceptions are pap smear results as we will send you a letter to notify you if your pap smear is normal, or by prior arrangement with your doctor. Please be aware that if you develop abnormal bleeding or discharge in between your routine smear it is extremely important that you see your doctor as pap smears are not 100% accurate, and you may have a problem that needs treatment.
A General Practitioner Management Plan (GPMP) is a written plan to help you manage a chronic and/or complex condition, e.g. diabetes, arthritis, heart disease, osteoporosis, cancer.
As part of your plan, your doctor may identify that you could benefit from the assistance of other Health Care providers. A Team Care Arrangement involves a minimum of two other health care professionals who will provide ongoing services in addition to your doctor, e.g. physiotherapy, dietician, podiatrist.
If you are unsure if you qualify for a plan, please see you doctor. Medicare Australia has restrictions on who can and cannot receive management plans.
Medicare does not allow referrals to be backdated, so check with your specialist if your referral is still valid before your appointment. If it’s outdated and you want to obtain the higher rebate for your specialist visit please make an appointment with your doctor before seeing the specialists.
It is important that you are reviewed prior to issuing scripts to reassess your progress and review if it is appropriate for you to continue on that medication and that dose. Therefore, if you are on your last repeat please ring and make an appointment so you don’t run out.
Scripts will not be written without review, except in exceptional circumstances. A fee of $15 may be charged for scripts and referrals if provided without an appointment.
Should you wish to speak with your doctor you may leave a message with reception and our staff will relay the message to the doctor and return your call when possible. If the call is regarding a medical condition or a question about scripts or medication, it may be more appropriate to make an appointment to see a doctor.
We use fax and ARGUS, a secure messaging system to transmit sensitive information on your behalf to hospitals and specialists. We do not use email as it is an unsecured form of communication.
It is important to keep our records of your current address and details updated, so we may ask you from time to time if the details we have are correct.
We are committed to preventative care and may send you a reminder notice via mail offering you an appointment in relation to preventative healthcare. If you do not want to receive a reminder letter please notify reception staff so that we can take you off the reminder list.
There are a number of things you can do to ensure you get the most out of your
- Check your scripts prior to coming. Ask your pharmacist if you have any repeat scripts left when you get your scripts filled. So you don’t run out of medication before your next appointment, be sure to ring for an appointment when you fill your last repeat.
- Hand a list of your health concerns and any scripts or referrals you need to your doctor at the start of the consultation.
- Please be aware it is not always possible to attend to everything in one consultation, and you may need to make a subsequent appointment to properly attend to all your concerns.
The provision of quality health care requires a doctor-patient relationship of trust and confidentiality.
Feedback is always welcome. We strive to provide you with healthcare that is caring, friendly, and thorough.
It is important to us that we continually improve the way we deliver our services. To do this well we ask that you provide feedback. We have a suggestion box in the waiting room for your use. You can also speak to your doctor, our reception staff or ask to speak to the Practice Manager.
If you are unhappy about a health service provided to you or a family member, please always try speaking with your treating doctor as a matter of priority. However, for further advice regarding health service related complaints please contact the Health Quality and Complaints Commission on 07 3120 5999.
For medical emergencies please dial 000. Emergency care is available privately at Northpark Private Hospital emergency departments. Public emergency care is available at Austin Hospital and Northern Hospital.
Patients are encouraged to use the free Translating and Interpreting Service. Please let reception know when you book your appointment if you need an interpreter. This free service is available 24 hours a day via telephone on 131 450. Please visit their website for more information: http://www.immi.gov.au/living-in-australia/helpwithenglish/help_with_translating/translation_help.htm
Another free interpreting service is available for patients who are deaf and use Australian sign language (AUSLAN). Phone them on 1800 246 945 or visit their website www.nabs.org.au